Privacy Policy

1. Introduction

At Ashdown Care, we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our home care services. We are committed to protecting your personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

2. Information We Collect

We may collect and process the following data about you:

• Identity Data: Name, title, date of birth.
• Contact Data: Address, email address, telephone numbers.
• Health Data: Medical history, care needs, GP details (collected only with explicit consent for care provision).
• Technical Data: IP address, browser type, device information when you use our website.

3. How We Use Your Information

We use the information we collect primarily to provide our home care services safely and effectively. Specifically, we use it to:

• Assess your care needs and develop a personalized care plan.
• Communicate with you and your designated family members or healthcare professionals.
• Comply with our legal and regulatory obligations, including Care Quality Commission (CQC) requirements.
• Improve our website and services.

4. Data Sharing and Disclosure

We do not sell your personal data. We may share your information with trusted third parties only when necessary, including:

• Healthcare professionals (e.g., GPs, district nurses, occupational therapists) involved in your care.
• Regulatory bodies such as the CQC or local authorities when required by law.
• IT and software providers who host our secure care management systems.

5. Data Security

We have implemented appropriate technical and organizational security measures to prevent your personal data from being accidentally lost, used, or accessed in an unauthorized way, altered, or disclosed. We are DSP Toolkit Compliant.

6. Your Legal Rights

Under the UK GDPR, you have rights including:

• Access: The right to request copies of your personal data.
• Rectification: The right to request correction of inaccurate data.
• Erasure: The right to request deletion of your data in certain circumstances.
• Restriction: The right to request that we restrict the processing of your data.

7. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us at:
Email: info@ashdowncare.co.uk
Phone: 01892 653326
Address: The Broadway, Crowborough, East Sussex, TN6 1DF